Video
Inside the NORS Transformation:
A Journey of Continuous Improvement
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Empowering NORS with KAIZEN™
From inefficiency to operational excellence — discover how NORS empowered its teams, streamlined service, and brought clarity to 25 branches through KAIZEN™.
About NORS in Canada
NORS is a major multiline construction equipment dealership operating across 25 branches in Canada, including key sites in Burlington, Dartmouth, Edmonton, Mississauga, and Saint-Augustin. With over 35 years of experience in the region, NORS serves a diverse customer base through construction, agriculture, and forestry sectors — and has embarked on a bold journey of continuous improvement to align its operations, empower its teams, and deliver better service across the board.
What You’ll Learn:
How outdated scheduling systems were replaced by smart, digital workflows
How 5S transformed workshops, trucks, and tool cribs into models of efficiency
How NORS empowered technicians to work faster and better
Meet the People Behind the Change
Real insights from the leaders driving transformation at NORS
Patrick Callahan
Altlantic Regional Product Support and Branch Manager, Dartmouth
“We started the project by way of having a value stream analysis to have a look and see where improvements could be made. And now we’re starting to see the results of those initiatives.”
Rendell Haines
Service Manager, Dartmouth
“The new service schedule program gives us a better handle and control of the systems we need to do our daily job. It gives our techs a full overview — no more notepads.”
Greg Ward
Branch Manager, Moncton
“With 5S, everything has its place. It’s really helped reduce the time spent looking for tools and improved the environment in the shop and on the trucks.”
The Power of 5S in Practice
At the heart of the NORS transformation was 5S — a structured lean method to organize and sustain efficient workplaces. What changed:
Tools and parts became easy to find with labeled storage and inventory sheets
Warehouses and bays became faster, cleaner, safer
Reduced search time, increased efficiency, and stronger customer impressions
See more about 5S Methodology
Find out more about our 5S Guide
See more about 5S Training
Find out more about our 5S Training
A New Kind of Benchmark Visit
Behind the Scenes is a unique format developed by Kaizen Institute to bring you closer to real-world lean transformations — no travel required.
This short, story-driven episode gives you a front-row seat at the Gemba, where operational excellence is built day by day. You’ll hear directly from the teams involved and see the changes in action, as if you were there.